F&Q About Our Custom Made Merchandise

General

We currently operate from two locations;
Our head office is located in Latifa Tower, Suite 1101, Sheikh Zayed Road , Dubai
Our factory and store is located in Ajman Industrial Area 2

How can I contact you?

You can contact us via phone at +971 58 224 2212 or alternatively, send us an email at team@themerchlist.com

What are your working hours?

We operate on Saturday – Thursday from 09:00 AM to 8:00 PM

Placing an Order

Do you have a minimum order quality?

Not at all! All our products available site-wide have no minimum order requirements.

What does your pricing include?

The total price of the product varies according to which section of the website you are shopping from. Under ‘Shop’, the price includes the price of the clothing item with graphic printing. Under ‘Create’. the price includes the price of the clothing item and differs on whether you have selected ‘Printing’ or ‘Embroidery’ as your preferred customization option.

How do I know which size is right for me?

You will find our size chart on the top right corner or at the bottom of the page! Kindly use this as a reference when deciding the right size for your items.

For customization, what file format should I upload?

You can upload any image file as long as it is in high resolution. Our design team will always check if there are any issues with the image resolution and will get in touch with you before printing your order.

Can you print on my own clothes?

Absolutely! Feel free to drop off the item at our store in Ajman – we may just print it for you on the spot

What form of payment do you accept?

We accept all major debit & credit cards via our online secure Payment Gateway.
We offer Cash on Delivery or Cash on Pickup for our UAE customers placing orders of AED 500 or below.

Which printing method is applied on your products?

We will always choose the method that guarantees the highest quality!
In a nutshell, sport & fitness apparel will be printed through sublimation,
graphic apparel will be printed either through heat transfer or Direct-to-Garment (DTG) machines. Alternatively, if you select the embroidery option for customization, we will use our in house computerized embroidery machine.
All of this depends on your preferred method of customization!

After-sales Support

I want to cancel my order

You can cancel your order within 12 hours by either canceling it directly from your account dashboard, giving us a call at +971 58 224 2212, or sending us an email to team@themerchlist.com with your Order ID and reason for cancellation

I made a mistake, can I request changes to my order?

Definitely! You can request changes up to 12 hours after you have placed the the order by giving us a call at +971 58 224 2212, or sending us an email to team@themerchlist.com with your Order ID along with the requests you may have for any changes.

How do I know which size is right for me?

You will find our size chart on the top right corner or at the bottom of the page! Kindly use this as a reference when deciding the right size for your items.

What happens after I place an order?

Once an order is placed, our print team reviews it to ensure everything is a-okay! Should there be any doubts or issues, they will get in touch with you right away via email or phone before processing your order.

Will the color wash off?

With proper care, the design and color will not wash off.
The general rule is to avoid ironing over prints and washing with either cold or luke-warm water

Shipping & Returns

Can I track my order?

You can track your order by logging in to your Merchlist account and selecting the ‘Track Your Order’ section to view the order status

How long does it take to receive my order?

We take on average 2 working days to ship your order. Kindly allow for an additional day for our courier partner to deliver your items to you.

We also offer a ‘Click & Collect’ option whereby you can collect your order from our store in Ajman. within 1 working day of placing the order, free of charge!

What is the shipping cost?

Orders under AED 150 are chargeable at AED 15 for shipping.
We offer free shipping for orders over AED 150.

How can I avoid the shipping charges?

We hate shipping charges as much as you do!
This is why we offer a ‘Click & Collect’ option whereby you can collect your order from our store in Ajman within 1 working day of placing the order, free of charge!

What carrier do you use to ship my orders?

We currently work with NEX – Neighbourhood Express Courier for shipping items within the UAE

How can I return the item?

Kindly view our Return Policy for further information

When will I receive my refund?

Once the item has been returned to our store in Ajman, you will receive your refund within 3 working days.

Bulk Orders

Do you provide discounts for bulk order?

We love giving discounts! Orders over 5 items are eligible for discounts and are progressive which means the more items you order the more discounts you get! For more information, please refer to the ‘Bulk Orders’ link under ‘Business’ at the bottom of the page!

Can I get a sample?

Yes, we encourage it! If you require samples of the product to either check the material or if you need a sample with your logo/design on it we are happy to provide!
Get in touch with us at team@themerchlist.com and we can take it from there.

Do you provide design services?

Yes we do. Get in touch with our sales team at team@themerchlist.com with your request and we will get in touch with you