SHIPPING & DELIVERY POLICY

 

 

Shipping Policy

1. Delivery Locations:

Merchlist delivers across the UAE and Saudi Arabia, including major cities like Dubai, Abu Dhabi, Sharjah, Riyadh, and Jeddah.

We also cater to international orders upon request, ensuring our custom-branded merchandise reaches you wherever you are.

2. Delivery Times:

• Standard Shipping: Estimated delivery time is 1-2 business days within the UAE and Saudi Arabia.
• Express Shipping: Estimated delivery time is 1-2 business days within the UAE and Saudi Arabia.

• International Shipping: Delivery times vary based on the destination. Typically, it takes 2-3 business days for international shipments. Please note that customs clearance may affect delivery times.

3. Shipping Fees:

• UAE Shipping: Free shipping on orders in the UAE

• International Shipping: Our shipping fees starts from AED 50 for all international deliveries in the Middle East, UK, USA, Europe, Far East Asia and beyond!

4. In-Store Pickup:

In-store pickup is available for all purchases. Pickups are available Monday – Sunday, 8:30 am – 9:30 pm. Customers can choose this option during checkout and collect their orders directly from our store.

5. Free Shipping:

We offer free shipping within the UAE.

6. Expedited Shipping Fees:

For orders in UAE, we offer expedited shipping options:

• Same Day Delivery: AED 45.

7. Order Processing:

• Orders are processed within 1-2 business days.
• Customized orders may require additional processing time, which will be communicated at the time of order placement.
• Orders placed on weekends or public holidays will be processed on the next day.

8. Tracking Orders:

• Once your order is shipped, you will receive an email with tracking information.
• You can track your order through our website under the “Track Order” section by entering your tracking number.

9. Lost or Damaged Items:

• Merchlist ensures all packages are securely packed to prevent damage during transit.
• If your package is lost or arrives damaged, please contact our customer service within 48 hours of receiving the package. We will arrange for a replacement or refund as per our policy.

10. Third-Party Shipping:

• In some cases, a third-party supplier may manage our inventory and be responsible for shipping your products.
• We ensure that all third-party suppliers adhere to our strict shipping standards to guarantee your satisfaction.

11. International Shipping:

• We offer international shipping to the following countries:

  United States, Singapore, Oman, Qatar, Andorra, Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Slovakia, United Kingdom, Saudi Arabia, Australia, Hong Kong

• Shipping fee on all international orders start from AED 50.

12. International Shipping Notes:

• International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the destination country.
• These additional charges are the responsibility of the recipient.
• Merchlist is not responsible for delays caused by customs procedures.
• For any questions regarding our shipping policy, please contact us at:

Phone: +971 58 224 2212

Email: team@themerchlist.com

Address: Merchlist FZ LLC, in5 Design Centre, Dubai Design District, 4912 Dubai, UAE